RTC recommends that Paratransit customers ‘Call Before You Move’ to ensure all pick-up and drop-off locations are within the Paratransit service area in order to continue to receive Paratransit service. Customers should call or check online before:
- Moving to a new apartment or home that is potentially outside of the service area
- Switching to a new doctor or medical facility that is potentially outside of the service area
- Making career changes where the worksite is potentially outside of the service area
To find out if your pickup and destination addresses are within the RTC Paratransit service area please use one of the following methods below. For the best results we recommend using the interactive service map.
Paratransit Service Area
- View PDF of the Paratransit Service Area
- View Interactive Paratransit Service Area Lookup Tool (Recommended)
For the best results please list the full street address name, including street designation (Avenue, Lane, Court, Blvd. Parkway, etc.) with the interactive map. PLEASE NOTE: This tool is designed to assist in determining if the address is within the RTC ADA service area, but some addresses may not be easily detected, particularly locations that are on the RTC ADA service area border. Please contact RTC Customer Service at (702) 228-4800 or TDD (702) 676-1834 if you require further assistance.
Paratransit Peer Review Study
The RTC commissioned Dr. Heather Monteiro from Hickory Ridge Group to conduct a peer review of other paratransit agencies across the country and any services they provide outside of the service area (OOSA). The study delves into their general transit funding sources, general operating characteristics such as service area miles and population, paratransit-specific operations, and other factors. Recommendations are provided toward the goal of achieving parity with peer transit agencies. You can download the full report here.