Ways to Travel

Paratransit & Accessibility

Paratransit & Accessibility2021-02-08T08:09:06-08:00

Paratransit and Accessibility

The Regional Transportation Commission of Southern Nevada’s (RTC) paratransit service is a shared-ride, door-to-door program available for those who are functionally unable to independently use the RTC’s fixed-route system either all of the time, temporarily or under certain circumstances. All paratransit customers are eligible and encouraged to use fixed- route services. Paratransit I.D. card holders can ride any fixed-route or express route free of charge.

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Face Mask Policy (REMINDER)

In addition to state mandate, you are now required by federal mandate to wear a face mask while using our service and when on RTC property. Face masks must cover both the nose and mouth. Face coverings with slits/holes, scarves, ski masks and bandanas do not meet federal mandate standards. There are some exceptions to the mandate, including:

  • Individuals who cannot wear a face mask due to a medical condition or disability
  • Individuals who are unable to remove a face mask without assistance
  • Children 2 years of age or younger

Failure to comply may result in denial of boarding and/or removal. Individuals may also be subject to criminal and/or civil penalties, which would be imposed by federal officials and not the RTC or local law enforcement.

CLICK OR TAP HERE to read Nevada Governor Steve Sisolak’s complete mandate.

CLICK OR TAP HERE to read the White House’s complete mandate.

If you do not have a cloth face covering, there are easy ways to make one using inexpensive, common household items. Read instructions or watch a video tutorial to learn how to make your own face covering.

IMPORTANT NOTICE:

The RTC is taking the following COVID-19 preventative actions, which will remain in place until further notice:

  • Effective June 7, customers can expect to pay fare for paratransit rides. Fixed route passengers will be required to board RTC buses through the front doors. The change allows customers access to the fare box and mobile ticket validators in the front of the bus to pay fare.
  • Effective Friday, April 3, RTC Paratransit service will no longer be door-to-door, but will instead consist of curbside service. Please note that it is the customer’s responsibility to plan to get from their home to the curb and then from the Paratransit vehicle to their destination. Customers can request door-to-door service when they book rides, which will include assistance from the customer’s home to the vehicle and then from the vehicle to the destination.
  • Effective immediately, RTC Paratransit is making efforts to limit the amount of customers in each vehicle, which should make it easier for customers to practice social distancing.
  • The RTC is now applying a hospital-grade disinfectant solution to each vehicle nightly that will kill 99% of germs and viruses.

If you feel ill or begin to exhibit any symptoms of COVID-19, please stay home. To learn more about preventative actions, Click here.

About

The reservation-based door-to-door service is available to customers who have been deemed eligible through an evaluation process based on one’s ability to use the fixed-route system, which may be determined through an in-person functional ability assessment process. Disability alone does not determine eligibility. The functional assessment includes a mock trip to and from the bus and evaluates skills such as balance, strength, coordination and range of motion.

RTC paratransit service operates 24 hours a day, 365 days per year. The system operates within the urbanized area of Clark County as required under the Americans with Disab