Paratransit and Accessibility
The Regional Transportation Commission of Southern Nevada’s (RTC) paratransit service is a shared-ride, door-to-door program available for those who are functionally unable to independently use the RTC’s fixed-route system either all of the time, temporarily or under certain circumstances. All paratransit customers are eligible and encouraged to use fixed- route services. Paratransit I.D. card holders can ride any fixed-route or express route free of charge.
About | Fares | For Visitors | Additional Resources | Reasonable Modification
About
The reservation-based door-to-door service is available to customers who have been deemed eligible through an evaluation process based on one’s ability to use the fixed-route system, which may be determined through an in-person functional ability assessment process. Disability alone does not determine eligibility. The functional assessment includes a mock trip to and from the bus and evaluates skills such as balance, strength, coordination and range of motion.
RTC paratransit service operates 24 hours a day, 365 days per year. The system operates within the urbanized area of Clark County as required under the Americans with Disabilities Act (ADA). The service area is directly connected to the fixed route service area in which it extends ¾ of a mile beyond the current RTC fixed route service area. Areas that are not serviced by RTC fixed-route services may not have service through RTC Paratransit Service.
Important Paratransit Service Update
Effective Monday, Dec. 30, our paratransit service will be transitioning under an emergency contract from MV Transportation to Transdev, who currently operates our city bus service.
What you need to know:
- Service will continue: Paratransit service will remain operational, and your reservations will be honored.
- Delays are possible: Customers may encounter some temporary delays as the transition is finalized.
- No action required: You can continue to book rides and contact customer service using the same phone numbers and platforms. To schedule or make changes to a trip, call RTC Paratransit Customer Care at (702) 228-4800 or (702) 676-1834 (TDD).
We deeply value the trust you place in us for your transportation needs, and we are committed to minimizing disruptions. We are working closely with Transdev to ensure that service reliability is restored as quickly as possible.
You should not experience a change in your service. We are working closely with Transdev to make the transition as seamless as possible. During a transition, it is typical to keep the majority of current staff, which will help reduce the impact on service. You will likely see the same drivers as before.
The transition to Transdev was unanticipated, and we are doing everything possible to ensure reliable service while working through operational adjustments. However, customers may experience temporary delays as we complete this transition.
We are working to ensure there are minimal delays to service. If we anticipate significant impacts to service, we will provide updates via email, phone messaging, myRTCpara, and the RTC website.
We will continue to share any important updates through email, phone messaging, myRTCpara and our website at rtcsnv.com. Customers can also contact us directly with any questions regarding the transition at 702-901-8445.
No, there is no need to rebook. All existing reservations will be honored. To prevent potential delays with the call center, we encourage customers to utilize the myRTCpara app or visit myRTCpara.rtcsnv.com to book, cancel, confirm, and view trip details, included estimated time of arrival.
No Show Policy
A “no show” occurs when a customer does not board the vehicle within five minutes of the vehicle’s arrival or when a customer cancels a ride within the 30-minute ready window. Each no show is counted as one (1) penalty point. To cancel a scheduled trip, call RTC Paratransit Customer Care at (702) 228-4800 or (702) 676-1834 (TDD). To learn more about our No Show Policy, please see our Paratransit Rider Guide.
UPDATES
RTC Mobility Trained and ADA Paratransit Customers:
Your time is important!
Paratransit passengers should be ready to depart at any time during their scheduled pick-up window. If the Paratransit vehicle arrives early, passengers are allowed to board early, but do not have to board ahead of the scheduled window. Passengers WILL NOT be penalized for not boarding early. If the driver arrives early, the driver will wait until the passenger’s pick-up window begins. Once the window begins, a passenger has five minutes to board the vehicle.
Don't forget to tap your I.D. as you board
When boarding fixed route vehicles, Regional Transportation Commission of Southern Nevada (RTC) customers who use their RTC-issued Paratransit I.D., Reduced Fare I.D., Veterans I.D. and Mobility Trained I.D. will be asked to tap the card on the electronic validator to ride fixed route. The validator is located on the pole right inside the front door of the vehicles.
This means there are now three steps customers with Reduced Fare I.D., Veterans I.D. and Mobility Trained I.D. need to follow when boarding. First, show the transit operator the RTC-issued I.D. card to prove eligibility for the reduced fare rate. Second, swipe the pass to pay fare or insert money in to the farebox. (Paratransit customers would skip this step.) Third, tap your RTC-issued I.D. card on the electronic validator.
Paratransit Fares
Passengers are responsible for paying their fare at the time of boarding. Failure to do so may result in the customer not being transported. Companions are charged at the same fare amount as the ADA passenger. Please have the exact fare ready. Drivers do not make change or accept checks.
Paratransit 22/46 Single-Ride Passes
22/46 single-ride passes can be purchased the following ways:
In person at:
the RTC Administration Building
600 S. Grand Central Pkwy., Las Vegas, NV 89106
By mail with check* or money order to:
Regional Transportation Commission of Southern Nevada
ATTN.: Accounts Receivable
600 S. Grand Central Pkwy. Suite 350, Las Vegas, NV 89106
Download 22/46 Single Ride FAQs in English
Download 22/46 Single Ride FAQs in Spanish
* Sorry, we cannot accept out‑of‑state checks or third-party checks. Checks must be pre‑printed with your name and address. Fares must be paid at the time of boarding a vehicle.
Personal Care Attendants
Personal Care Attendants (PCAs) are permitted to ride free of charge providing the customer has either a fixed-route reduced fare card or a Paratransit ID Card from RTC or another transit agency certifying that the customer requires a PCA to ride.
