The reservation-based door-to-door service is available to customers who have been deemed eligible through an evaluation process based on one’s ability to use the fixed-route system, which may be determined through an in-person functional ability assessment process. Disability alone does not determine eligibility. The functional assessment includes a mock trip to and from the bus and evaluates skills such as balance, strength, coordination and range of motion.
RTC paratransit service operates 24 hours a day, 365 days per year. The system operates within the urbanized area of Clark County as required under the Americans with Disabilities Act (ADA). The service area is directly connected to the fixed route service area in which it extends ¾ of a mile beyond the current RTC fixed route service area. Areas that are not serviced by RTC fixed-route services may not have service through RTC Paratransit Service.