Ways to Travel

Paratransit & Accessibility

Paratransit & Accessibility2019-09-30T16:02:56-07:00

Paratransit and Accessibility

The Regional Transportation Commission of Southern Nevada’s (RTC) paratransit service is a shared-ride, door-to-door program available for those who are functionally unable to independently use the RTC’s fixed-route system either all of the time, temporarily or under certain circumstances. All paratransit customers are eligible and encouraged to use fixed- route services. Paratransit I.D. card holders can ride any fixed-route or express route free of charge.

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Updates

RTC Mobility Trained and ADA Paratransit Customers:
Don’t forget to tap your I.D. as you board

There’s a change in the boarding process for Regional Transportation Commission of Southern Nevada (RTC) customers who use their RTC-issued Paratransit I.D., Reduced Fare I.D., Veterans I.D. and Mobility Trained I.D. to ride fixed route. Customers with either of the beforehand mentioned I.D. cards will be asked to tap the card on the electronic validator, which is located on the pole right inside the front door of the bus.

This means, there are now three steps customers with Reduced Fare I.D., Veterans I.D. and Mobility Trained I.D. will need to follow when boarding. First, show the transit operator the RTC-issued I.D. card to prove eligibility for the reduced fare rate. Second, swipe the pass to pay fare or insert money in to the farebox. (Paratransit customers would skip this step.) Third, tap your RTC-issued I.D. card on the electronic validator.

No Show Policy

A “no show” occurs when a customer does not board the vehicle within five minutes of the vehicle’s arrival or when a customer cancels a ride within the 30-minute ready window. Each no show is counted as one (1) penalty point. To cancel a scheduled trip, call RTC Paratransit Customer Care at (702) 228-4800 or (702) 676-1834 (TDD). To learn more about our No Show Policy, please see our Paratransit Rider Guide.

About

The reservation-based door-to-door service is available to customers who have been deemed eligible through an evaluation process based on one’s ability to use the fixed-route system, which is determined through an in-person functional ability assessment process. Disability alone does not determine eligibility. The functional assessment includes a mock trip to and from the bus and evaluates skills such as balance, strength, coordination and range of motion.

RTC paratransit service operates 24 hours a day, 365 days per year. The system operates within the urbanized area of Clark County as required under the Americans with Disabilities Act (ADA). The service area is directly connected to the fixed route service area in which it extends ¾ of a mile beyond the current RTC fixed route service area. Areas that are not serviced by RTC fixed-route services may not have service through RTC Paratransit Service.