Rider Guide2021-07-28T16:40:16-07:00

Rider Guide

Paratransit Riders Guide
Americans with Disabilities Act of 1990 (ADA) Paratransit Services is a shared-ride, public transportation service for people with disabilities, as required by federal law, who are functionally unable to independently use the RTC fixed route services.

The RTC strives to provide safe and reliable service for all members of the community, and is committed to providing customers with the most up-to-date information available. You will find within this guide information you will need to use the RTC ADA Paratransit Services. Please review this information carefully. If you have any questions, feel free to call Customer Care at (702) 228-4800 or for the hearing impaired (702) 676-1834 (TDD).

Paratransit Rider Guide (PDF)
Paratransit Rider Guide (MP3)

No Show Policy

A “no show” occurs when a customer does not board the vehicle within five minutes of the vehicle’s arrival or when a customer cancels a ride within the 30-minute ready window. Each no show is counted as one (1) penalty point. To cancel a scheduled trip, call RTC Paratransit Customer Care at (702) 228-4800 or (702) 676-1834 (TDD). To learn more about our No Show Policy, please see below.