Paratransit Riders Guide
Americans with Disabilities Act of 1990 (ADA) Paratransit Services is a shared-ride, public transportation service for people with disabilities, as required by federal law, who are functionally unable to independently use the RTC fixed route services.
The RTC strives to provide safe and reliable service for all members of the community, and is committed to providing customers with the most up-to-date information available. You will find within this guide information you will need to use the RTC ADA Paratransit Services. Please review this information carefully. If you have any questions, feel free to call Customer Care at (702) 228-4800 or for the hearing impaired (702) 676-1834 (TDD).
No Show Policy
A “no show” occurs when a customer does not board the vehicle within five minutes of the vehicle’s arrival or when a customer cancels a ride within the 30-minute ready window. Each no show is counted as one (1) penalty point. To cancel a scheduled trip, call RTC Paratransit Customer Care at (702) 228-4800 or (702) 676-1834 (TDD). To learn more about our No Show Policy, please see below.
RTC ADA Paratransit Services operates 24 hours a day, 365 days per year.
The system operates within ¾ of a mile from the RTC fixed-route system as required under the ADA. Areas that are not serviced by the RTC fixed route bus system may not have service through the RTC ADA Paratransit Services.
Nellis Air Force Base is within the RTC service area and permits drop off and pick up at designated areas only. Please ask the Customer Care agent where you may be dropped off at the base when scheduling your reservation. Customers must have a valid military identification card in their possession to access transit to/from Nellis Air Force Base.
RTC ADA Paratransit operates with limited service on the following holidays:
- New Year’s Day
- Martin L. King, Jr. Day
- Presidents’ Day
- Memorial Day
- Independence Day
- Labor Day
- Nevada Day
- Veterans Day
- Thanksgiving Day
- Christmas Day
Subscription service does not operate on holidays (except for dialysis appointments). All subscription trips, other than dialysis, are automatically cancelled without assessment of points to the customer. If you need to travel on a holiday, you will need to schedule a demand response trip up to three days prior to travel. To schedule a demand response trip, call (702) 228-4800.
The RTC’s goal is to provide the best customer service possible. As a suggestion to help serve its riders, the RTC would like to remind customers to call before changing residences to verify that public transportation is available where they are moving. Don’t leave yourself without a ride. One call is all it takes to RTC Customer Care at (702) 228-4800 or by checking if your in the service area online.
It is important to keep information current. Update home and mailing addresses and emergency contact information when scheduling a trip. Information available is subject to change based on future adjustments to fixed route transit schedules.