FAQs2019-07-22T10:40:03-07:00

FAQs

Do you have questions about Paratransit and Accessibility? Find the answers to the most frequently asked questions in this useful guide.

General Paratransit FAQs | Mobility Training FAQs | Certification FAQs | Ridecheck | Ride Notification System

General Paratransit Back to Top

What is the RTC Policy Regarding Complementary Paratransit Service for Visitors?2019-06-03T10:48:26-07:00

The RTC will treat as eligible for complementary paratransit service all visitors who present documentation that they have paratransit eligibility in the jurisdiction in which they reside. This can be accomplished in advance of arrival by requesting confirmation of paratransit eligibility be sent to the RTC either by mail, fax or e-mail. If the visitor is requesting to register in advance of their arrival and they are not certified for Paratransit with another transit agency then we will request that the visitor provide documentation of disability by mail, fax or e-mail. If the visitor appears in person to request visitor status and they are unable to present documentation of paratransit eligibility, we may require proof of residence and if their disability is not apparent the RTC will ask the visitor to sign a certification document that states that they are unable to use fixed route transit.

What is the Unattended Customer Policy?2019-06-03T10:48:48-07:00

The Unattended Customer Policy allows customers, who require assistance from a Personal Care Attendant (PCA) to travel without a PCA on the vehicle if the PCA or otherwise responsible party is present to receive the passenger at each destination. This allows the customer to continue to remain as independent as possible when accessing services, but also ensures the customer’s safety and well-being.

What is the RTC policy for providing reoccurring rides?2019-06-03T10:49:17-07:00

There are three categories of subscription requests, each with different criteria:

  • Weekly trips – will occur at least three (3) times over a seven-day period
  • Weekday trips – will occur at least two (2) times, Monday through Friday
  • Weekend trips – will occur at least one (1) time on Saturday and / or Sunday.

To be considered for subscription service, a person must demonstrate a pattern of no excessive cancellations or no-shows. Requests may be made by contacting a RTC Customer Care Agent. The RTC offers subscription services as an optional component of service.

Subscription services are allowed under the Americans for Disabilities Act (ADA) of 1990 but not mandated. Your request may be placed on a waiting list. When a space becomes available, the individual will be notified.

Requests are maintained for four months, after which, you may re-apply.

The RTC offers Subscription service for trips that are considered as consistent and repetitive where continuation will extend over a period of at least 90 days. Once subscription service goes into effect, there is no need for additional reservation calls.

How do I know if an address is within the RTC service area?2019-06-03T10:49:38-07:00

You are able to utilize the interactive map, 24 hours a day, to verify whether address is within service area. You can also contact the Customer Care department (702-228-4800) from 7 am to 6 pm to verify an address.

What are the hours of operation for RTC Paratransit?2019-06-03T10:50:00-07:00