Whether an applicant is determined eligible or not for Paratransit Services, it is important to know that all of the RTC’s transit vehicles are fully accessible. The RTC’s transit fleet includes low-floor coaches with kneeling capability and either a ramp or lift. In addition, transit drivers provide accommodations by making stop and route announcements. The RTC also offers free training programs provided by Transit Mobility Specialists, making use of the RTC’s fixed-route system possible for everyone in the community. Individuals who are capable of using the fixed-route system are encouraged to do so whenever possible.
Applicants who are determined ineligible or who do not agree with the RTC’s established conditions for the use of Paratransit Services have the right to request an appeal. The request for appeal must be filed with the Regional Transportation Commission of Southern Nevada within 65 days of the date on the initial letter of determination. In a notice of appeal, the applicant shall identify in writing their name, address and telephone number. The applicant may also choose to include information to support the appeal. For applicants recertifying their eligibility, access to ADA Paratransit Services will continue through the receipt of the Appeal Hearing Officer’s decision.
Notice of appeal should be mailed to:
Regional Transportation Commission of Southern Nevada
ADA Certification Supervisor
600 S. Grand Central Parkway, Suite 350
Las Vegas, NV 89106.
Reasonable accommodation will be made for applicants who are unable to submit requests in wiring due to their disability.
Once a request for an appeal has been made, the applicant will be notified by mail within 60 days with their hearing date and time. If necessary, arrangements will be made with ADA Paratransit Services to transport the appellant to and from the appeal hearing meeting. The appellant may bring a second party or advocate to assist with the presentation. In preparation for your appeal, you may contact the certification office and request a copy of the functional assessment used as a basis of determination.
The appeal will be heard by a contracted Hearing Officer for the Regional Transportation Commission of Southern Nevada (RTC) ADA Paratransit Eligibility Appeals. The Hearing Officer shall prepare a written determination that shall be delivered to the RTC. The written determination shall state the Appeal Hearing Officer’s reasons for confirming, remanding or overturning the RTC’s initial determination of eligibility. If no decision is made within 30 days after completion of the appeal hearing date, there will be a presumption of eligibility granted to the customer until a decision is rendered.
The appeal process is the final decision within the RTC. If a customer does not agree with the Hearing Officer’s decision they can:
- File a lawsuit in the Federal District Court in the City of Las Vegas
- File a complaint with the Office of Civil Rights in the Federal Transit Administration
- Start a new application if there has a been a significant change in condition, new diagnosis, or new mobility aid
View the RTC ADA Paratransit Eligibility Appeal Documentation (PDF)
View the RTC ADA Paratransit Appeal Request Form (PDF)