FAQs
Listed below are commonly asked questions. Hopefully, the answer to your question is below and if not, please contact the Regional Transportation Commission of Southern Nevada (RTC) at (702) 228-RIDE (7433) or e-mail us.
Frequently Asked Transit Questions
Yes, the Deuce and Route 104 do stop at the ‘Welcome to Las Vegas Sign’ and there is a pedestrian crosswalk for safe access.
Club Ride Commuter Services is a program designed to reduce traffic congestion and improve air quality by encouraging different modes of transportation. To become a member, visit rtcsnv.com, call 702-228-RIDE (option 5), or visit your HR Office to see if your employer is a partner to sign up onsite.
All comments must be recorded to ensure they are being researched, directed to the appropriate department and answered in a timely manner. The RTC Customer Service process is in place to better serve you. You may also place a comment in person at the Bonneville Transit Center (BTC) & Administration building, online, through the rideRTC app, and by mail: 600 S. Grand Central Pkwy., Las Vegas NV, 89106.
The Bonneville Transit Center (BTC) serves as the central transit facility and provides better accessibility to a greater number of customers.
The RTC offers reduced fares for youth 6-17 years, senior citizens 60+ years, Medicare eligible persons, customers with a valid transit ID’s from another transit agency and customers with a disability. A valid driver’s license or non-driver photo ID card issued by the Department of Motor Vehicles must accompany all signed original letters from a physician stating the individual is disabled along with the time period of the disability. The letter must be less than 3 months old.
The RTC provides change at the Bonneville Transit Center (BTC) and South Strip Transit Terminal (SSTT) with a bill breaker machine in order to better serve transit patrons.
The RTC strives to offer exceptional customer service. Please contact an RTC Customer Service Representative at (702) 228-RIDE (7433), seven days a week from 7 a.m. to 6 p.m., with the route number, vehicle number, location where you boarded the bus, and time you boarded the bus, and this information will be forwarded to the appropriate department for review and follow-up. You may also place a comment in person at the Bonneville Transit Center (BTC) and RTC Administration building, online, on rideRTC app and by mail: 600 S. Grand Central Pkwy., Las Vegas NV, 89106.
Scheduled times are approximate and may vary due to unusual traffic conditions or other significant disruptions along the route.
Customers are permitted to carry on only the number of bags that they are able to manage independently in one boarding without the assistance of the driver. The carry-on items must fit within a certain space either on your lap or in front of your area. If a customer brings more than he/she is able to manage independently, it will be the customer’s choice on whether to board with a manageable amount of items or find alternative transportation to carry the remaining packages. Items cannot be placed in the aisles.