Services For Veterans
Veterans Medical Transportation Network for Senior & Disabled Veterans (VMTN)
The Veterans Medical Transportation Network (VMTN) provides effective and efficient transportation for veterans between their homes and their Veteran Affairs (VA) approved medical appointments within the RTC service area.
Eligibility
If you are eligible to receive treatment through the VA Southern Nevada Healthcare System (VASNHS), then you may be eligible to participate in the VMTN program. You must provide valid ID when registering for the program and when boarding vehicles. Valid ID includes your local Nevada Driver’s License or Nevada State Identification Card, and your VA health card, your Veterans Identification Card (VIC card), or your military form DD 214 (displaying an honorable discharge).
Veterans may use VMTN service to get to and from their medical appointments within the RTC service area. The network primarily provides transportation to the following medical location:
- VA Southern Nevada Healthcare System (medical center) – 6900 N. Pecos Road
- Northwest Primary Care Clinic – 3968 N. Rancho Drive
- Southwest Primary Care Clinic – 7235 Buffalo Drive
- Southeast Primary Care Clinic – 1020 S. Boulder Highway Northeast
- Primary Care Clinic – 4461 E. Charleston Blvd.
- Mike O’Callaghan Federal Hospital – 4700 N. Las Vegas Blvd.
- Nellis Air Force Base at designated drop-off and pick-up areas only*
* When scheduling your reservation, please ask the representative where you may be dropped off at Nellis Air Force Base.
VMTN Fixed Route Service is provided by utilizing any one of the 39 routes within the established RTC service area. VMTN ADA Paratransit Service is provided solely for VA approved medical appointments, within the established RTC service area, and is provided at the sole discretion of the RTC. VMTN ADA Paratransit Service is intended for medical use only.
Please note:
VMTN transportation service is intended to transport Veterans to and from their VA approved medical appointments only. Unauthorized use of VMTN transportation services may result in a suspension of service. RTC staff reserves the right to make the final determination regarding what qualifies as a valid medical use of this service.
Registration
You will be required to submit a completed application, front and back copies of your Nevada Driver’s license or Nevada State Identification card, and front and back copies of your VA health card, your Veterans Identification Card (VIC card), or your DD214 form (displaying an honorable discharge of service).
To register please use the link below. If you prefer to fill out a manual application please email your interest to [email protected]. When you register with the below link please upload the required forms of identification with your application.
If you prefer to register solely through the US Postal Service please mail your interest and ID copies to the address below.
RTC Specialized Services
600 S. Grand Central Pkwy. Ste.350
Las Vegas, NV 89106
Attn: VMTN Service Registration
When your inquiry and copies of your required ID are received, RTC will mail you a VMTN program application and disclosure form. Please complete the application and disclosure forms and return them to the RTC for the remaining registration steps.
ADA Paratransit Service to Medical Appointments
This program is for veterans who experience certain mobility barriers, which qualify them for certification to use RTC ADA Paratransit service under ADA guidelines. To use the VMTN ADA Paratransit Service you must be eligible to receive Veterans Administration health care service, you must be currently certified to utilize RTC ADA Paratransit service, and you must live within the RTC service area. If you are not currently certified through RTC to ride RTC ADA Paratransit, please contact the RTC Certification team at (702) 676-1815 or TDD (702) 676-1834. After you have received certification to ride RTC ADA Paratransit service, please register for the VMTN Paratransit program online, or you may email [email protected] to initiate the registration process.
Plan Your Travel
To speak to a live Customer Care agent about fixed route services and schedules, please call (702)-228-RIDE. To schedule your VMTN ADA Paratransit trips please contact the VMTN Customer Care team at (702) 678-VETS (8387) or TDD (702) 676-1834 Monday-Friday 7 AM to 6 PM. VMTN ADA Paratransit trips may be scheduled up to three weekdays in advance.
Veterans Reduced Fare Program
Local U.S. Armed Forces veterans residing in Clark County have the opportunity to purchase discounted fixed route transit passes and save 50%.
Single Ride | 2-Hour | 24-Hour | 15-Day | 30-Day | |
---|---|---|---|---|---|
Full Fare | $2 | $3 | $5 | $34 | $65 |
Reduced Fare | $1 | $1.50 | $2.50 | $17 | $32.50 |
Upon providing proof of eligibility, veterans who live in Clark County are eligible to receive a RTC Veterans ID card that allows them to purchase reduced fare (50% discount) on all fixed route fares. The Veterans ID card is issued at the RTC Bonneville Transit Center (BTC), 101 E. Bonneville Ave., in downtown Las Vegas and can be shown when purchasing reduced fare transit passes and swiped through the fare box when boarding.
Veterans Reduced Fare Program Proof of Eligibility Criteria:
- Veterans ID Card from the Veterans Administration (VA)
- or DC Papers (DD214)
- or Military Retiree ID Card (if applicable)
- and Valid Nevada ID or DMV card annotated with Veterans Status
Downtown & Veterans Medical Center Express (DVX)
The Downtown & Veterans Medical Center Express (DVX) fixed route provides an alternative transportation service when traveling to the Veterans Medical Center. The DVX service is subject to fixed route fares.
Please note that the RTC website uses Google Transit to plan transit trips. Google Transit may indicate that there is additional walking time after arriving at the Veterans Medical Center; however, this is not accurate. The DVX arrives on site at the Veterans Medical Center northeast entrance.
Title VI Policy Statement
Title VI of the Civil Rights Act of 1964 states:
“No person in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.”
The RTC and its partners and grantees are committed to complying with the requirements of Title VI in all of its federally funded programs and activities.
Making a Title VI Complaint
Any person who believes he or she has been aggrieved by an unlawful discriminatory practice under Title VI may file a complaint with the RTC. Any such complaint must be in writing and filed with the RTC within 180 days following the date of the alleged discriminatory occurrence.
For information on how to file a complaint, please contact:
RTC – Safety and Security
600 S. Grand Central Parkway, Suite 350
Las Vegas, NV 89106
(702) 676-1500 (phone)
(702) 676- 1518 (fax)
Title VI Procedures
Title VI Complaint Form
Title VI Complaint Form Spanish Version
***PLEASE NOTE: The Hospital Transit Service Map has been simplified to show only the routes that directly service hospitals and VA clinics. For best results with route planning, download and use the rideRTC transit app or use Google Transit trip planning tool.