Paratransit Report Card2023-11-08T12:12:21-08:00

Paratransit Report Card

The RTC offers paratransit service to customers with physical, cognitive or visual impairments and are not functionally able to use the RTC’s fixed route transit service independently. All who request eligibility for paratransit service must be certified, which may entail an in-person interview and possible functional assessment. Below is a summary of annual statistics from fiscal year 2022.

Paratransit and Specialized Services

1.1

million

Passenger Trips

The RTC made 1,190,123 paratransit passenger trips in FY 2022 (a trip equates to one person going one way). 

87

percent

On-Time Performance

Average on-time performance for paratransit rides was 87.73% during FY 2022. Being “on time” means arriving within the designated 30-minute pick-up window.

2

thousand

Interviews

During FY 2022, Certification conducted 2,894 in-person interviews.

 

49

thousand

Senior Rides

The RTC transported 49,988 people with the senior transportation service in FY 2022.

3

thousand

Riders

Approximately 3,240 individuals are certified paratransit riders during FY 2022.

190

Mobility Trained

The RTC trained 190 customers in FY 2022 to use public transit at our Mobility Training Center.

204

Students Trained

 During FY 2022, RTC staff trained 204 students from the Clark County School District to help them transition to adulthood.

42

million

Service Cost

The total cost of service for FY 2022 was $42,147,864.

$3

Paratransit Fare

Paratransit customers pay a $3 fare for each trip.

32

thousand

Veteran Trips

The RTC made 32,629 trips through the Veterans Medical Transportation Network program in FY 2022 (a trip equates to one person going one way).

$35.41

dollars

Cost Per Trip for Paratransit

During FY 2022, the cost per paratransit trip was $35.41. 

$17.12

dollars

Cost Per Trip for Senior Services

During FY 2022, the cost per trip for senior services was $17.12. 

$.50

SilverSTAR & FDR Routes

Senior customers pay $.50 cents of fare for SilverSTAR & FDR routes.

Number of Paratransit Calls

Average Call Length

Average Hold Time

Abbreviations Used

EB – Eastbound
FS – Farside (Past the intersection)
LVB – Las Vegas Blvd.
NB – Northbound
NS – Nearside (Before the Intersection)
SB – Southbound
WB – Westbound

RTC Paratransit Bus

New Paratransit Payment Portal
Purchase your Paratransit pass online and get instant updates to your account.

No Show Policy
If a customer fails to cancel a trip or board the vehicle within the allotted time frame, they may incur penalty points.

Contact Us

Paratransit Customer Service
702-228-4800
OR TDD 702-676-1834
Mon. – Sun.: 7 am – 6 pm

Certification Office
702-676-1815

Lost & Found
702-228-4800

Questions?
See our FAQ page

Paratransit Call Before You Move

Call Before You Move
Ensure all pick-up and drop-off locations are within the Paratransit service area in order to continue to receive Paratransit service.

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