Welcome to RTC RideCheck, a system that allows you to book new trips as well as check and cancel existing reservations using saved addresses. You are able to request up to ten (10) addresses to be added to your account. Please fill out our online Address Request form. We ask that you provide cross streets, complex name, suite #, whether the location is a private residence or a business, gate code, and any additional information that might assist our drivers in finding your location. Once submitted, your request will be processed within 7-10 days and you will receive a notification email.
To log in to RideCheck, use your RTC Paratransit client ID # and password (last two digits of year of birth and month of birth, i.e. DOB March 24, 1970 is 7003).
If the video appears blurry, view full screen and update your playback settings to HD.
Some tips for using this service:
- You can schedule a ride up to three (3) days in advance 24 hours a day. Please, schedule prior to 5 p.m. for next day rides.
- If you receive the following message, “Your trip could not be booked for your requested reservation”, your options are:
- Attempt a different time.
- Call the Customer Care Department at 702-228-4800.
- Cancelling reservations
- You can cancel up to 4 hours prior to your pickup window.
- For rides within 4 hours of your pickup window, please call 702-228-4800, option 3, available 24 hours a day.
- Must have a computer, smart phone, or tablet. RideCheck does not currently have an app, however; the site may be accessed with a mobile device.
Frequently Asked Questions
Q: How do I add or change an address in my file?
A: Please complete an address request form online. Allow 7-10 days to process. Once processed, you will receive a follow up email.
Q: What can I do to ensure drivers don’t get lost?
A: When filling out the address request form, please make sure to include all pertinent information: address, cross streets, building type (business or residence), gate code, and name of business or apartment.
Q: How do I book with my service animal?
A: We do not need to be made aware that you are bringing a service animal.
Q: What do I do when I get a message stating, “Your trip could not be booked for your requested reservation”?
A: Attempt a different time or call our Customer Care Department at 702-228-4800, option 2.
Q: How do I book with a shopping cart?
A: Call our Customer Care Department at 702-228-4800, option 2, to book these trips.
Q: What are the hours for online scheduling?
A: You can book 24 hours a day starting three (3) days out and up to 5 p.m. for a trip the day prior.
Q: How far apart should I book my trips?
A: We suggest booking your trip legs at least two (2) hours apart to ensure you do not miss your next scheduled trip.
Q: Can I cancel a ride through RideCheck?
A: Yes, up to four (4) hours prior to the pickup window. Please call our Customer Care line at 702-228-4800, option 3, for anything within four (4) hours of the pickup window.
Q: My address information is incorrect, how do I fix this?
A: Please call our customer care line at 702-228-4800 so that we may assist you.
Q: I want to request a subscription, how do I do that?
A: Please call our Customer Care Department at 702-228-4800, option 2, so we may assist you.
Q: Can I bring a companion, PCA, or child?
A: Yes, you will have these options when you book.
Q: What’s my client login information?
A: Use your RTC Paratransit client ID # and password (last two digits of year of birth and month of birth, i.e. DOB March 24, 1970 is 7003)
Q: Can I only book to the locations in my file?
A: Yes, you are only able to book to the locations you have in your client file.