Paratransit Report Card

The RTC offers paratransit service to customers with physical, cognitive or visual impairments and are not
functionally able to use the RTC’s fixed route transit service independently. All who request eligibility for
paratransit service must be certified, which entails an in-person interview and possible functional
assessment. Below is a summary of annual statistics from fiscal year 2018 (July 1, 2017 to June 30, 2018).
Download a copy of our latest paratransit customer satisfaction survey conducted by TransPro Consulting.

Passenger Trips

The RTC made 1,340,231 paratransit passenger trips in FY 18 (a trip equates to one person going one way). 98,856 trips were booked via RideCheck.

On-Time Performance

Average on-time performance for paratransit rides was 94.3%. Being “on time” means arriving within the designated 30-minute pick-up window.

Interviews

Certification conducted 5,488 in-person interviews with an average wait time of 13 days to receive an appointment.

Senior Trips

The RTC made 59,005 senior transportation trips in FY 18 (a trip equates to one person going one way).

Riders

Approximately 17,500 individuals are certified paratransit riders.

Mobility Trained

The RTC trained 861 customers in FY 18 to use public transit at our Mobility Training Center.

Students Trained

Of the 861 mobility-trained clients, RTC staff trained 323 students from the Clark County School District to help them transition to adulthood.

Service Cost

It costs the RTC approximately $32 to transport a paratransit customer one way, doubling to $64 for a roundtrip.

Fare

Paratransit customers pay a $3 fare for each trip.

Veteran Trips

The RTC made 31,231 trips through the Veterans Medical Transportation Network program (a trip equates to one person going one way).

Seniors Trained

Of the 861 mobility-trained clients, RTC staff trained 450 seniors at ‘Seniors on the Go’ outreach events.
 

Number of Paratransit Calls

Average Call Length

Average Hold Time