RTC On-Demand Pilot Program Enrollment

In February 2018, the RTC launched its Ride On-Demand pilot program to provide safe, on-demand ground transportation to a select group of Specialized Services customers, previously provided by the Southern Nevada Transit Coalition (SNTC). 

Before, clients were required to book trips days in advance. Now, eligible customers can sign up for our ridesharing service to request a ride in real-time or in advance through our app and by phone.

After you submit your information, the RTC will verify your eligibility. Eligible customers will receive email or phone correspondence with next steps to formally enroll in the program. 

Join The Program

  • You understand and agree that by participating in the RTC program through Lyft, RTC will receive information about your ride history, including: the zip code and address of your trip pick-up and drop-off location, the vehicle option (i.e. Lyft Classic, Lyft Plus), date and time of ride, duration of ride and ride cost. The RTC may also provide email communications to you that include but are not limited to the following: marketing communications, newsletters, RTC service updates RTC news, RTC promotions, and RTC surveys. All marketing material from the RTC will provide you the ability to unsubscribe. *

Fund Your Account

Please use the form below to load funds into your account via Paypal. In order to properly add funds to your account the following form fields must be answered along with how much you wish to add to your account.

Paratransit Riders Name:

Paratransit Rider ID #:

Phone Number:

Select how much to load into your account below:

Program Overview

Program Benefits

  • RTC Ride On-Demand will allow clients to schedule a ride within minutes by:
    • Using the Lyft app on a smartphone (free via the Google Play or Apple app stores); or
    • Calling RTC Customer Care at (702)478-2400 seven days a week from 7 a.m. to 6 p.m.
  • The Lyft app is only available for non-wheelchair accessible vehicle (non-WAV) clients. Wheelchair accessible vehicle (WAV) clients must book rides by calling RTC Customer Care.
  • The wait time may be as little as five minutes.
  • Clients will not need to share the vehicle with other clients on most trips.

Service Comparison
Service:                                RTC / SNTC                                                   Pilot Program

Fare:                                            $3                                                               As low as $3

Booking:                    Min. one day in advance                             Instant request to dispatch

Day of wait time:          30 minutes window                                     As little as five minutes 

Trip reservations:                By phone                               Lyft app, Smartphone or phone call-in option

How It Works

Paratransit clients:

Veteran clients:

For questions about your eligibility or if it has been 72 hours without a reply, please contact the RTC at RideOn-Demand@rtcsnv.com