RTC Supports Customers with Disabilities

Operators must attempt to manually deploy the ramp if the ramp motor is not working.

  • You may position your wheelchair anywhere in the securement area according to the designated vehicle design.
  • Wheelchairs must be secured while you ride and operators must secure/unsecure your wheelchair.
  • Lap belts will be offered, but are not required.
  • You cannot be denied transportation if you do not have S.A.F.E. securement straps. RTC can provide them. Call (702) 676-1767 for an appointment.
  • The operator will stop and inform you if all securement locations are in use.
  • The operator will ask customers seated in the securement area to move, but cannot force them to do so.
  • If your wheelchair cannot be boarded and the next bus will not arrive for more than one hour, the driver will notify you that alternate transportation will be requested to pick you up.
  • Operators will not complain to other riders about boarding passengers with disabilities.
  • Operators will announce transfer points and specific stops when requested.

 

The RTC developed these policies consistent with guidance provided in the Americans with Disabilities Act (ADA) Guidance CircularFTA C 4710.1 and the Federal regulations set forth in Part 37 of Title 49 of the Code of Federal Regulations.

 

RTC Customer Service 702.228.RIDE(7433) TDD 702.676.1834