rideRTC Terms & Conditions2020-01-02T08:23:44-08:00

 The RTC  may modify the terms and conditions relating to mobile ticketing at any time by posting revised terms and conditions. You are agreeing to accept these terms and conditions, as well as the general terms and conditions relating to the website managed by RTC.

Mobile Ticketing

A mobile pass refers to a type of pass valid for use on a RTC owned vehicle. The security of your mobile phone or pass is your responsibility. In the event that the pass or your mobile phone is lost or stolen, RTC will not provide a duplicate or replacement pass. Your mobile pass should be displayed clearly on the mobile phone screen when asked by RTC's fare enforcement officer, police officer, or bus operator to view the mobile pass. The mobile pass must be retained during your entire trip on a RTC vehicle. If you are unable to show a valid pass, you may be subject to a fine. If the mobile pass has been damaged or is not readable in any way, the pass becomes invalid and a new one must be purchased. If you delete the mobile ticket app you will also delete your mobile passes. If you reinstall the mobile ticket app on the same device it was deleted, your passes will be downloaded to the device. You cannot print or transfer mobile passes.

Your RTC mobile pass will be sold to you via RTC’s mobile pass partners, Masabi and Uber. The mobile pass itself creates a contract between you and RTC for the provision of the transport services that the mobile pass allows you to use.  It is RTC that provides these services to you under the mobile pass and in no event will Masabi or Uber be responsible for or have any liability to you in relation to these services or their availability or performance (including your use or access to any RTC owned vehicle, the RTC network, your use of any services provided under your mobile pass or for your use of the mobile retail app).

Prices and Receipts

The price of a mobile pass is the same as a pass you purchase from the ticket vending machine. When you purchase a mobile pass on the mobile ticketing app you will be notified of the price of the pass before you confirm your purchase. For more information on fares please visit the RTC fare information web page.

Reduced Fare

When you purchase a reduced mobile pass on the mobile ticketing app you must be eligible for reduced fare eligibility and have a reduced fare card issued to you. For more information on reduced fares please visit these links: RTC Fare Information

Transit Mobile Application

The RTC grants you the right to download, install and use the mobile application on your mobile handset to purchase passes and access information in accordance with these terms and conditions. You do not and will not own the mobile application or any information that is provided to you through it or the RTC, but you may use the application in accordance with these terms and conditions solely for the purposes of purchasing and using mobile passes and accessing transport information for your own personal use and not for any other purpose. The mobile application is provided to you free of charge. The RTC can suspend access to purchasing passes through the mobile application and can do so for any reason.

Data charges

The mobile ticketing app is free but data charges may be incurred to you by your cell phone network provider. You are responsible for any such costs. The RTC will not take responsibility for any connectivity issues you may experience.

Availability & Updates

The mobile pass can be used on RTC transit routes operated by the Regional Transportation Commission of Southern Nevada for Strip, Downtown Express and Residential Routes. The travel is based on fare applicability on RTC buses at the time of purchasing a pass. The mobile pass is valid when the ticket is activated on the mobile app after purchase. You may not start your trip on a RTC vehicle until you have a valid pass. Once purchased, the mobile pass will specify the fare type, the validity of the pass and its expiration date. The RTC reserves the right to issue updates to the mobile application, in which case you may not be able to continue use of the version of the mobile application installed on your mobile handset without downloading the latest update. The RTC recommends that you download and install all updates issued. The RTC is not liable for errors which become apparent in old versions of the mobile application.

Changes, Refunds and Pass Expiration

All refund requests will be reviewed on a case by case basis. In general, mobile passes cannot be changed, cancelled, or refunded except under very special circumstances including but not limited to mobile application service disruptions. The decision to change, cancel or refund a mobile pass is made at the RTC's sole and absolute discretion. You can submit a request for a refund by calling RTC support line 1-800-228-3911. Please note that where a refund is made it shall be for the pass price only. Any other associated fees are non-refundable.

Neither RTC, Masabi or Uber  shall be obliged to change, cancel, replace or refund a ticket where the RTC has reason to believe that the circumstances prompting the change, cancellation, replacement or refund is the result of fraud.

Materials, Ownership and Restrictions on Use

The mobile ticket app is operated by RTC and is either owned by RTC or its third party licensors (including without limitation Masabi) and any data, text, graphics, images, audio and video clips, logos, icons, software and links and any intellectual property and other rights relating thereto, are and will remain the property of RTC or Masabi or their respective licensors. You may not copy (other than copies made incidentally on your mobile in the course of your use of the mobile ticket app), reproduce, republish, upload, post, transmit or distribute the mobile ticket app or any of its content without the prior written permission of RTC and its licensors. Nor may you: (i) reverse engineer, decompile or seek to obtain the source code to the mobile ticket app except where and to the extent expressly required to be permitted by applicable law; or (ii) make or seek to make derivative works based on the mobile ticket app.  Use or downloading of the mobile ticketing app is conditioned on acceptance of the terms and conditions of this agreement. By using or downloading the mobile ticketing app, you agree to such terms and conditions.  To be clear, the mobile ticketing app is supplied to you by RTC and neither Masabi nor any of RTC’s other third party licensors shall have any liability to you arising out of or in connection with the mobile ticketing app.

Nevada law applies to these terms and conditions and users agree that any dispute between RTC and the users of the mobile ticketing app regarding the mobile application or arising out of or in connection with these terms and conditions are subject to Nevada courts. The user of the mobile app understands that any information it submits under this Agreement is subject to public, unless exempt by law.

Liability Disclaimer

In no event will the RTC be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of your use or access to the mobile ticketing application, including loss of profit or the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise.  In no event will Masabi be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of or in connection with your use or access to any mobile pass or the mobile ticketing application, including loss of profit or the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise.  Neither RTC nor Masabi shall be liable for any damage or alteration to your equipment including but not limited to computer equipment, handheld device or mobile telephones as a result of the installation or use of the mobile ticketing application or any mobile pass. Nothing in these terms and conditions shall exclude or limit a person’s liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation or any other liability which cannot be excluded or limited under applicable law.

E-mail Communications

By accepting the terms & conditions, you acknowledge that we may occasionally provide email communications to you that include:  marketing communications, newsletters, service updates, news, promotions, surveys, a response to your questions or concerns, send you requested product or service information. You consent to receiving such information by e-mail. If you contact the RTC via the rideRTC App, any RTC website, or any other method we may retain a record of your contact information and any information you provide us in your message to respond to you. 

Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails. If you opt out, we may still send you non-promotional emails, such as emails about your account or our on-going business relations. 

 What We Do with Your Information
In order to serve you better, we may conduct research on customer interests, behavior and demographics, based on the personal data we have collected. This research will be studied and analyzed on an aggregate basis, which means it will not identify you personally. Hence, it is considered non-personal data under the rideRTC terms & conditions.



If you have any questions or problems with the mobile applications, please review the RTC's FAQs at [http://www.rtcsnv.com](http://www.rtcsnv.com) for answers to the most common questions the RTC receives from its users. If that does not answer your questions please contact the RTC at <a href=\”tel:18002283911\”>1-800-228-3911</a>.

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