The RTC is dedicated to enhancing the accessibility and convenience of our services for our community. That's why we're thrilled to announce a significant enhancement: as of last week, July 11, our customer service call center at 702-228-RIDE (7433) is now available 24 hours a day, 7 days a week!
This transition to round-the-clock operation underscores our commitment to ensuring that riders have access to support and information whenever they need it. Whether you're planning a late-night commute or have questions outside of regular business hours, our team will be available to assist you every step of the way. Please note that our call center will be closed on Thanksgiving and Christmas Day.
Why the transition?
The decision to extend our customer service hours is driven by our commitment to providing exceptional service to the residents and visitors of our 24-hour town. By offering around-the-clock support, we aim to accommodate the diverse schedules and needs of our riders, making it easier than ever to navigate our transit system.
What does this mean for you?
With our customer service call center operating around the clock, you can expect:
- Immediate assistance with trip planning, fare information, and service updates at any time of day or night.
- Enhanced responsiveness and reduced wait times, ensuring your inquiries are addressed promptly.
- Continued access to reliable support, even during holidays and off-peak hours.
Stay updated
For the latest updates and information about RTC's expanded customer service hours and other initiatives, visit our website and follow us on social media. We're excited to embark on this journey toward improved accessibility and customer service excellence.
