How many people can ride with me?
There is no limit to the number of people that [...]
Viewing: FAQ Categories/Rtc-ondemand
Can I ride with a bike?
Each RTC-OnDemand vehicle accommodates up to three bikes. If [...]
Do drivers undergo a background check?
Background checks shall be in accordance with applicable Federal and [...]
Can I ride with my animal?
Service animals are welcome and ride free of charge. Service [...]
How long will the driver wait?
Customers are provided a window of time in which [...]
Who do I contact if my ride does not show up at the scheduled time?
You can message an RTC-OnDemand dispatcher in real time via [...]
How are RTC-OnDemand vehicles identified?
The vehicles have an RTC-OnDemand logo on the side panel [...]
How does the driver identify which rider is the correct person to pick up?
The driver will receive an electronic message with the customer’s [...]
Where is lost and found?
The Lost and Found is located inside the RTC [...]
What if I leave an item on an RTC-OnDemand vehicle?
Riders who leave an item on an RTC-OnDemand vehicle [...]