Coronavirus Service Updates2020-03-31T07:37:33-07:00
Coronavirus Prevention

RTC Service Updates on COVID-19

Up-to-date service information, what we’re doing, and what you can do to help keep healthy.  

  • Effective March 25: Residential transit routes will be operating on a Sunday schedule until further notice. Please consult our routes & schedules page.
  • Effective March 25: The Westcliff Airport Express & Centennial Express (CX) will NOT operate until further notice.

The RTC is committed to providing this essential service to the community, while ensuring the safety of customers, drivers, security guards and other staff members.

Safety Measures on Vehicles

The RTC has crews thoroughly cleaning the bus floors, windows, interior rails and the driver’s area and applying a disinfectant solution on every public transit vehicle each night. The hospital-grade solution will kill 99 percent of germs and viruses and is being applied with electrostatic dispensers that administer disinfectant on all services on the interior of the vehicle.

Safety Measures for Drivers

As public transportation is an essential service, our drivers are considered essential staff. In addition to implementing enhanced cleaning practices and disinfecting of buses, we have given our drivers gloves and hand sanitizer, and each bus is equipped with a driver enclosure. They have been instructed not to handle any money or passes from riders.

Safety Measure for RTC Staff

Currently, the majority of RTC staff is operating remotely. Those who are considered essential staff, such as our traffic management technicians, are required to maintain at least 6 feet of space from others.

Social Distancing

We are implementing several actions to urge transit riders to comply with social distancing precautions of keeping at least 6 feet of space between each other, including:

  • Providing more space on routes by incorporating as many larger, high-capacity 60-foot or double-decker buses as possible, even on routes that do not typically need them
  • Reducing close-proximity seating on buses by installing signs on seats that prompt riders to sit farther apart.
  • Limiting customer presence (10 max) in our transit centers and a 10-minute limit per customer
  • Adding extra buses into circulation when buses on routes begin to get crowded
  • Using operator safety doors regularly to promote distance

While we are taking preventative actions, there are measures you can take to further protect yourself from getting sick. Check out these facts and tips and continue to check back for updates.

RTC Service Information Updates

‪If you feel ill or begin to exhibit any symptoms, stay home. ‪We’re here to get nurses, doctors, child care workers, first responders, and anyone else who needs us where they need to go. Remember: Take care of one another. 

The RTC is now applying a hospital-grade disinfectant solution to each bus nightly that will kill 99 percent of germs and viruses. 

Transit Service

  • Effective March 25: Residential transit routes will be operating on a Sunday schedule until further notice. Please consult our routes & schedules page.
  • Effective March 25: The Westcliff Airport Express & Centennial Express (CX) will NOT operate until further notice.
  • Effective March 24: The following routes are operating on a Sunday schedule until further notice. Route 101, 102, 105, 106, 110, 111, 113, 115, 120, 121, 203, 206, 207, 208, 209, 210, 214, 215, 218, 219, CX, WAX, DVX.
  • Effective March 19: Due to the mandated 30-day shutdown, the Strip & Downtown Express (SDX) will NOT operate until further notice. The Deuce will remain in service at this time.

Paratransit Service

The RTC is taking the following COVID-19 preventative actions, which will remain in place until further notice:

  • Effective Friday, April 3, RTC Paratransit service will no longer be door-to-door, but will instead consist of curbside service. Please note that it is the customer’s responsibility to plan to get from their home to the curb and then from the Paratransit vehicle to their destination. Customers can request door-to-door service when they book rides, which will include assistance from the customer’s home to the vehicle and then from the vehicle to the destination.
  • Effective immediately, RTC Paratransit is making efforts to limit the amount of customers in each vehicle, which should make it easier for customers to practice social distancing.

Attention Seniors / Silver STAR Riders

The RTC is expanding service hours on all 12 of its Silver STAR routes. These looped routes provide senior citizens with access to grocery stores, banks and more. Earlier starting times help riders take advantage of stores offering extended hours for senior citizens and those with underlying medical issues. Each Silver STAR vehicle can accommodate up to two wheelchairs at a time. For more information, call 702-228-4800.

Temporary Route – Bonanza / Lamb 711 – Paradise Cambridge
704 – Eastern / Decatur 712 – Sunrise Manor/Whitney
705 – Stewart / Eastern 714 – Charleston Heights
706 – Sunrise/Henderson 715 – Boulder Highway
708 – Charleston / Sahara 716 – Henderson
709 – West / North Las Vegas 717 – Green Valley
Temporary Service – Decatur / Lake Mead 718 – Eastern / Serene

 

The RTC is assisting Three Square with home deliveries. The food bank’s Senior Hunger Programs provides healthy food, including fresh produce, to older adults in the Las Vegas Valley. For more information, contact Three Square directly: 702-765-4030 | seniorhunger@threesquare.org.

In-Person and Customer Service Facilities

As a precaution against the spread of the coronavirus, we’re closing some of our in-person facilities. Here’s the latest information.

Effective March 25: RTC Call center will be open from 7 a.m. to 6 p.m. instead of 6 a.m. to 8 p.m. Customers are reminded that they can submit comments and/or questions via the RTC’s “Contact Us” webpage 24 hours a day, seven days a week.

Effective March 25: Bonneville Transit Center sales booth hours of operation will be open from 9 a.m. to 6 p.m. instead of 7 a.m. to 6 p.m. Customers are encouraged to use the rideRTC app for fastest service. 

Closed Facilities

  • RTC Administration Building
  • Mobility Training Center

Open Facilities

  • Bonneville Transit Center
  • Centennial Hills Transit Center
  • Downtown Summerlin Transit Facility
  • South Strip Transit Terminal
  • UNLV Transit Center 
  • Westcliff Transit Center

Keep yourself safe and stop the spread of viruses while in public settings

  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash. If you don’t have a tissue, cough or sneeze into your upper sleeve, not your hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Clean and disinfect surfaces frequently touched at work and home.
  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol.

This advice applies to all respiratory diseases, including the coronavirus. (Read more prevention tips from the CDC.)

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