Coronavirus Service Updates2020-07-29T18:10:54-07:00

RTC Service Updates on COVID-19

The RTC understands the essential role public transportation provides for Southern Nevada and is continuously working to help safeguard against the spread of COVID-19. This webpage is being updated as the RTC responds to the ongoing health crisis.

Latest Update
Transit & Paratransit Service
Facility Updates
Safety Measures

Latest RTC Update

Saturday Schedule

Effective Monday, July 20, the RTC will begin operating on a Saturday schedule on weekdays and Saturdays. The schedule change will add more frequent service to many routes and enhance reliability. CLICK HERE to view our routes and schedules webpage.

RTC’s 14-Point Safety Plan

The RTC has implemented numerous precautions over the past several months from its 14-Point Safety Plan, such as disinfecting vehicles nightly, requiring face coverings and more. The 14-Point Safety Plan details the extensive actions the agency is currently implementing or is planning to implement in the future. CLICK HERE or scroll down to view the complete document. 

 

Data Dashboard Online Feature

To be transparent about how the pandemic is affecting RTC’s transit service, the agency has created an online data dashboard comprised of ridership numbers, vehicle on-time performance data, vehicle capacity updates and more information. The feature provides a comparison of current data to that before the pandemic. The information will be updated regularly as new information is available. CLICK HERE to view the new data dashboard feature.

RTC Service Information Updates

‪If you feel ill or begin to exhibit any symptoms, stay home. ‪We’re here to get nurses, doctors, child care workers, first responders, and anyone else who needs us where they need to go. Remember: Take care of one another. 

The RTC is now applying a hospital-grade disinfectant solution to each bus nightly that will kill 99 percent of germs and viruses. 

Transit Service

  • Effective July 20: Residential transit routes will be operating on a Saturday schedule on weekdays and Saturdays, until further notice. Please consult our routes & schedules page.
  • Effective June 7: Passengers are required to board all RTC buses through the front doors. The change allows customers access to the farebox and mobile ticket validators in the front of the bus to pay fare.
  • Effective March 25: The Westcliff Airport Express & Centennial Express (CX) will NOT operate until further notice.
  • Effective March 19: Due to the mandated 30-day shutdown, the Strip & Downtown Express (SDX) will NOT operate until further notice. The Deuce will remain in service at this time.

Stay informed by subscribing to receive real-time transit alerts for the route(s) of your choice. We’ll send real-time, personalized route information straight to your phone for free

You can also monitor the RTC’s Facebook, Twitter and Instagram feeds.

Paratransit Service

The RTC is taking the following COVID-19 preventative actions, which will remain in place until further notice:

  • Effective Sunday, June 7: Paratransit customers will be required to pay fare. 
  • Effective Friday, April 3, RTC Paratransit service will no longer be door-to-door, but will instead consist of curbside service. Please note that it is the customer’s responsibility to plan to get from their home to the curb and then from the Paratransit vehicle to their destination. Customers can request door-to-door service when they book rides, which will include assistance from the customer’s home to the vehicle and then from the vehicle to the destination.
  • Effective immediately, RTC Paratransit is making efforts to limit the amount of customers in each vehicle, which should make it easier for customers to practice social distancing.

Attention Seniors / Silver STAR Riders

The RTC is expanding service hours on all 12 of its Silver STAR routes, and adding two temporary routes. These looped routes provide senior citizens with access to grocery stores, banks and more. Earlier starting times help riders take advantage of stores offering extended hours for senior citizens and those with underlying medical issues. Each Silver STAR vehicle can accommodate up to two wheelchairs at a time. For more information, call 702-228-7433.

Temporary Route – Bonanza / Lamb 711 – Paradise Cambridge
Temporary Route – Decatur / Lake Mead 712 – Sunrise Manor/Whitney
704 – Eastern / Decatur 714 – Charleston Heights
705 – Stewart / Eastern 715 – Boulder Highway
706 – Sunrise/Henderson 716 – Henderson
708 – Charleston / Sahara 717 – Green Valley
709 – West / North Las Vegas 718 – Eastern / Serene

Attention Ride On-Demand Clients

Given the recent COVID-19 pandemic, the RTC and Lyft are committed to the safety of both passengers and drivers. During your enrollment process for the Ride On-Demand Program, you agreed to adhere to both RTC and Lyft policies. Lyft has notified the RTC that, effective immediately, they will be requiring passengers to abide by specific COVID-19 pandemic policies. CLICK OR TAP HERE TO READ ABOUT LYFT’S NEW SAFETY PROCEDURES.

In-Person and Customer Service Facilities

As a precaution against the spread of the coronavirus, we’re closing some of our in-person facilities.

Effective March 25: RTC Call center will be open from 7 a.m. to 6 p.m. instead of 6 a.m. to 8 p.m. Customers are reminded that they can submit comments and/or questions via the RTC’s “Contact Us” webpage 24 hours a day, seven days a week.

Effective March 25: Bonneville Transit Center sales booth hours of operation will be open from 9 a.m. to 6 p.m. instead of 7 a.m. to 6 p.m. Customers are encouraged to use the rideRTC app for fastest service. 

Closed Facilities

  • Mobility Training Center

Open Facilities

  • Bonneville Transit Center
  • Centennial Hills Transit Center
  • Downtown Summerlin Transit Facility
  • RTC Administration Building
  • South Strip Transit Terminal
  • UNLV Transit Center 
  • Westcliff Transit Center

The RTC is committed to providing this essential service to the community, while ensuring the safety of customers, drivers, security guards and other staff members. 

The RTC has crews thoroughly cleaning the bus floors, windows, interior rails and the driver’s area and applying a disinfectant solution on every public transit vehicle each night. The hospital-grade solution will kill 99 percent of germs and viruses and is being applied with electrostatic dispensers that administer disinfectant on all surfaces on the interior of the vehicle.

The health and safety of our drivers and passengers are always our top priorities, and we are continuing to work closely with our contractors regarding the operations of the transit system during this pandemic.

As a public transportation agency supported by federal and local funds, the RTC has an obligation to make our service available to all members of our community. 

Public transportation is an essential service and our drivers are considered essential staff. In addition to implementing enhanced cleaning practices and disinfecting of buses, we have provided our drivers with gloves and hand sanitizer. With the increased demand for PPE across the country, the RTC is working with our contractors to assist with securing face masks and face shields for all drivers. We have already provided 1,500 masks – 500 each to Keolis fixed route and MV fixed route and paratransit contractors –and continue to seek sources for additional masks. In addition, we ordered 1,500 face shields to help ensure every driver has access to one.

Enclosures were already in place to provide a barrier between drivers and passengers. Additionally, drivers have been instructed not to handle any money or passes from riders.

Currently, the majority of RTC staff is operating remotely. Those who are considered essential staff, such as our traffic management technicians, are required to maintain at least 6 feet of space from others.

Per the governor’s directive, face coverings are required to use our transit and paratransit service, effective June 26. The cloth covering can be a face mask, handkerchief, or even a scarf, but must cover the nose and mouth.

There are some exceptions to the mandate, including:

  • Individuals who cannot wear a face covering due to a medical condition or disability
  • Individuals who are unable to remove a face covering without assistance
  • Children 9 years of age or younger

CLICK OR TAP HERE to read the governor’s complete directive.

If you do not have a cloth face covering, there are easy ways to make one using inexpensive, common household items. Read instructions or watch a video tutorial to learn how to make your own face covering.

Front-door boarding and fare collection

The RTC will resume front-door boarding on fixed route transit service starting Sunday, June 7, and passengers will be required to pay fare. Paratransit customers will also be required to pay fare.

To promote social distancing, speed up boarding and provide a touchless boarding process, the RTC encourages customers to purchase a paperless pass via the rideRTC mobile app. The free app is available for download from the Google Play Store or Apple App Store. However, purchasing paper passes and paying with cash through the on-board fareboxes remain options.

Social Distancing

We are implementing several actions to urge transit riders to comply with social distancing precautions of keeping at least 6 feet of space between each other, including:

  • Providing more space on routes by incorporating as many larger, high-capacity 60-foot or double-decker buses as possible, even on routes that do not typically need them
  • Reducing close-proximity seating on buses by installing signs on seats that prompt riders to sit farther apart.
  • Limiting customer presence (10 max) in our transit centers and a 10-minute limit per customer
  • Using operator safety doors regularly to promote distance 

While we are taking preventative actions, there are measures you can take to further protect yourself from getting sick. 

Keep yourself safe and stop the spread of viruses while in public settings

  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash. If you don’t have a tissue, cough or sneeze into your upper sleeve, not your hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Clean and disinfect surfaces frequently touched at work and home.
  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol.

This advice applies to all respiratory diseases, including the coronavirus. (Read more prevention tips from the CDC.)

If you have any questions about COVID-19. the Southern Nevada Health District has established a hotline. Call 702-759-4636 (INFO) from 7 a.m. to 7 p.m., 7 days a week.

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