Frequently Asked Questions

Listed below are commonly asked questions. Hopefully, the answer to your question is below and if not, please contact the Regional Transportation Commission of Southern Nevada (RTC) at (702) 228-RIDE (7433) or e-mail us.

1. Why was my bus not on time?

Scheduled service frequency is approximate and may vary due to unusual traffic conditions or other significant disruptions along the route.

2. Why not add more service to the Strip?

The amount of vehicles deployed to the Strip is based upon three factors: customer demand, vehicle capacity, and budget constraints. There are times during the year when demand for service is greater than usual. In those instances, budget permitting, the RTC will deploy additional vehicles to handle the increased demand for service.

3. Why did the bus pass me up?

There are few reasons why a bus could pass you up such as: the bus is already at full capacity and is unable to board additional passengers, the bus is out of service, or the bus is being used to fill in for only a portion of a route to close gaps in service that may have been caused by roadway congestion, traffic accident, or some other valid reason. The bus is not required to stop at each bus stop if there are no customers waiting. Please be sure to make yourself visible to the operator at the bus stop and make sure to verify the time that the bus is scheduled to arrive.

4. What can be done if I have a complaint about a driver?

The RTC strives to offer exceptional customer service. Please contact a RTC Customer Service Representative at (702) 228-RIDE (7433), seven days a week from 7 a.m. to 7 p.m., with the route number, vehicle number, location where you boarded the bus, and time you boarded the bus, and this information will be forwarded to the appropriate department for review and follow-up. You may also place a comment in person at the Bonneville Transit Center (BTC) & RTC Administration building, online, and by mail: 600 S. Grand Central Pkwy., Las Vegas NV, 89106.

5. Why are passes validated at the time of issue when it is purchased from a Ticket Vending Machine (TVM)?

Passes are activated at the time of issue to ensure the pass is valid when boarding RTC Transit services.

6. There was an issue with my pass, why can’t it be replaced immediately?

There is a required investigative process that must occur before the RTC is able to return or replace a pass and this process can take anywhere from 7-10 days to complete.

7. How can customers acquire change to purchase fares at Ticket Vending Machines (TVMs) or onboard buses?

The RTC will begin providing change at the Bonneville Transit Center (BTC) and South Strip Transfer Terminal (SSTT) with a bill breaker machine in order to better serve transit patrons.

8. Why are select passes sold at Ticket Vending Machines (TVMs) and bills larger than $20 are not accepted for purchase?

The RTC provides change at the Bonneville Transit Center (BTC) and South Strip Transfer Terminal (SSTT) with a bill breaker machine in order to better serve transit patrons.

9. Are all buses wheel chair accessible?

All RTC vehicles are equipped with lifts, ramps or kneeling devices to accommodate passengers using mobility devices.

10. How can I get routing and time-point information when the RTC offices are closed?

Customers may use the Transit Guide or visit the RTC’s Web site, rtcsnv.com, to access specific route information, maps and time-points.

11. Why doesn’t the RTC expand the fixed route service area?

The economy and ridership are key factors that limit the RTC’s expansion plans. The RTC evaluates service annually and if operational resources exist and there is enough demand, the RTC strives to make expansions possible.

12. What qualifies me for a Reduced Fare ID card?

The RTC offers reduced fares for youth 6-17 years, senior citizens 60+ years, Medicare eligible persons, and anyone with a disability. A valid driver’s license or non-driver photo ID card issued by the Department of Motor Vehicles must accompany all signed original letters from a physician stating the individual is disabled along with the time period of the disability.

13. Why are Reduced Fare ID cards only available at the Bonneville Transit Center (BTC)?

The Bonneville Transit Center (BTC) serves as the central transit facility and provides better accessibility to a greater number of customers.

14. How can customers get more information about their route at the South Strip Transfer Terminal (SSTT)?

The South Strip Transfer Terminal (SSTT) has Transit Guides available for purchase onboard transit vehicles and through a vending machine within the facility. Additionally, RTC Customer Service is available at (702) 228-RIDE (7433), seven days a week from 7 a.m. to 6 p.m.

15. Why do comments have to be placed through RTC Customer Service at (702) 228-RIDE (7433)?

All comments must be recorded to ensure they are being researched, directed to the appropriate department and answered in a timely manner. The RTC Customer Service process is in place to better serve you. You may also place a comment in person at the Bonneville Transit Center (BTC) & Administration building, online, and by mail: 600 S. Grand Central Pkwy., Las Vegas NV, 89106.

16. What is Club Ride and how do I become a Club Ride member?

Club Ride Commuter Services is a program designed to reduce traffic congestion and improve air quality by encouraging different modes of transportation. To become a member, check with your employer to see if they are registered with the EZ-Rider program and visit rtcsnv.com to complete the Club Ride registration form.

17. Do you stop at the Welcome to Las Vegas sign?

The RTC transit service does not stop at the “Welcome to Las Vegas Sign” due to safety issues.