Paratransit & Accessibility
The Regional Transportation Commission of Southern Nevada’s (RTC’s) Paratransit Service is a shared-ride, door-to-door program available for those who are functionally unable to independently use the RTC’s fixed-route system either all of the time, temporarily or under certain circumstances. All Paratransit customers are eligible and encouraged to use fixed- route services. Paratransit ID card holders can ride any fixed route or express route free of charge.
The reservation-based door-to-door service is available to customers who have been deemed eligible through an evaluation process which is based on one’s ability to use the fixed-route system and is determined through an in-person functional ability assessment process. Disability alone does not determine eligibility. The functional assessment includes a mock trip to and from the bus and evaluates skills such as balance, strength, coordination and range of motion.
The RTC Paratransit Service operates 24 hours a day, 365 days per year. The system operates within the urbanized area of Clark County as required under the Americans with Disabilities Act (ADA). Areas that are not serviced by RTC fixed-route services may not have service through RTC Paratransit Service.
Important Phone Numbers
- RTC Paratransit Customer Service: 702-228-4800 or TDD 702-676-1834
(Hours of operation 7am – 6pm, everyday)
- RTC Certification Office: 702-676-1815
- Lost & Found: 702-228-4800
- Please call (702) 228-7433 (RIDE) to request the RTC printed materials in Spanish or an alternative form.
RTC Policy Regarding Complementary Paratransit Service for Visitors
The RTC will treat as eligible for complementary paratransit service all visitors who present documentation that they have paratransit eligibility in the jurisdiction in which they reside. This can be accomplished in advance of arrival by requesting confirmation of paratransit eligibility be sent to the RTC either by mail, fax or e-mail.
If the visitor is requesting to register in advance of their arrival and they are not certified for Paratransit with another transit agency then we will request that the visitor provide documentation of disability by mail, fax or e-mail.
If the visitor appears in person to request visitor status and they are unable to present documentation of paratransit eligibility, we may require proof of residence and if their disability is not apparent the RTC will ask the visitor to sign a certification document that states that they are unable to use fixed route transit.
Audio Paratransit Riders Guide (16MB MP3)
New Tap Card Process
There’s a change in the boarding process for RTC customers who use their RTC-issued Paratransit photo I.D. to ride fixed route. Effective April 1, 2019, customers with an RTC-issued Paratransit photo I.D. will be asked to tap the card on the electronic validator, which is located on the pole right inside the front door of the bus.
This means, there are two steps you’ll need to follow when boarding. First, show the transit operator the RTC-issued Paratransit I.D. card. Second, tap the card on the electronic validator.
If anyone has additional questions about the process, can call our Customer Service team at 702-228-4800 or TDD 702-676-1834 (Hours of operation 7am – 6pm, everyday).
To learn about the 22 / 46 single ride paperless pass read our FAQ’s
Paratransit FAQ (PDF)
Paratransit_FAQ Spanish (PDF)
RTC Paratransit Fares (Effective July 1, 2013)
Effective January 1, 2013 punch cards are no longer be accepted
Base Cash (one-way)
|4 Single Ride Coupon Booklet||
|10 Single Ride Coupon Booklet||$30|
|22 Single Rides||$40|
|46 Single Rides||$80|
|A personal care attendant||FREE|
NOTE: Passengers are responsible for paying their fare at the time of boarding. Failure to do so may result in the customer not being transported. Companions are charged at the same fare amount as the ADA passenger. Please have the exact fare ready. Drivers do not make change or accept checks.
Paratransit 22/46 Single Ride Passes
22/46 Single ride passes can be purchased at:
The RTC Administration Building
600 S. Grand Central Pkwy.
By mail, send a check or money order to:
RTC ADA Paratransit Services
ATTN.: Accounts Receivable
600 S. Grand Central Pkwy. Suite 350
Las Vegas, NV 89106
Sorry, we cannot accept out‑of‑state checks or third-party checks. Checks must be pre‑printed with your name and address. Fares must be paid at the time of boarding a vehicle.[/expand]
Pursuant to federal regulations, the RTC will consider requests for reasonable modifications to its policies, practices, and procedures made by an individual with a disability to enable customers to better access public transportation. In order to request a modification, please submit a description of what is needed to the RTC via phone at (702) 676-1947, online at rtcsnv.com, email at ADA@rtcsnv.com, or mail via USPS to RTC, Attention: ADA Reasonable Modifications at 600 S. Grand Central Pkwy., Las Vegas, Nevada, 89106.
Useful Information and Links
Paratransitions Fall 2017 newsletter.
The following links are for state funded Web sites which provide up-to-date information and resources you may find useful:
Nevada Care Connection – This Web site is a clearinghouse of information provided by the The Continuum (funded by the Aging and Disabilities Services Division) to support and assist caregivers.
Nevada 211 – This Web site contains information on the Nevada 211 program. Nevada 211 is a statewide provider of information on health and human services. Nevada 211 was formed through a coalition of United Way of Southern Nevada, United Way of Northern Nevada and the Sierra, the State of Nevada, HELP of Southern Nevada and Crisis Call Center.