Frequently Asked Questions
Listed below are commonly asked questions. Hopefully, the answer to your question is below and if not, please contact the Regional Transportation Commission of Southern Nevada (RTC) at (702) 228-RIDE (7433) or e-mail us.

• Why are some of the buses different colors?
• There is a dirty bus stop near my home. Who can I call to complain?
• The buses get very warm during the summer months. Why aren't they cooler?
• How do I apply to be a bus driver?
• How can I advertise on RTC vehicles including the MAX & Deuce?
• Buses seem to spit out a large dark cloud. How can using transit possibly help our air quality?
• What do I do if I left something on the bus?
• Are there cameras on the buses?
• Why isn't there a route near my house?
• How do I get information on special event service such as service to the Las Vegas Motor Speedway?
• Where do I call to make a comment, suggestion or complaint?
• Where can I buy a transit guide?
  

Why are some of the buses different colors?

In 2000, the RTC adopted a new agency logo and colors. The RTC wanted to update the look of the RTC transit fleet by integrating the new colors of blue and gold. To keep cost at a minimum, only a few buses were painted with the new design and others will be painted as they come up for normal maintenance painting. Eventually, all buses will have the new look.

There is a dirty bus stop near my home. Who can I call to inform of this?

Comments on bus stops should be made to RTC Customer Service at (702) 228-RIDE (7433). The RTC determines where bus stops will be placed, construction, and maintenance of the sites. The RTC takes the comments received and works to address any issue.

The buses get very warm during the summer months. Why aren't they cooler?

All buses in the RTC fleet have the most advanced air conditioning system available. While it may be the most advanced of its type, it still can cool only 20 degrees below the outside temperature, which that means that when it is 110 degrees outside, as it is many days during the Southern Nevada summer, the temperature within the bus can only drop to 90 degrees. Keep in mind that when the bus doors stay open to let passengers on and off, a tremendous amount of cool air can escape.

How do I apply to be a bus driver?

Both RTC fixed-route service and RTC Paratransit Services are operated by private contractors. Interested parties can contact the contractors by calling the numbers listed below.

• Fixed Route / Veolia Transportation (702) 636-0623, ext. 5
• Paratransit / First Transit Services (702) 636-6790, ext. 3

How can I advertise on a vehicle?

Opportunities exist to advertise on bus shelters and on the exterior and interior of buses - and advertising on a transit vehicle is affordable and gets your word out on the street. For more information about advertising, please contact Heidi Gonzalez with Vector Media Transit Advertising at (702) 361-3660. To advertise on a bus shelter, please contact Outdoor Promotions Inc. at (702) 932-4848.

Buses seem to spit out a large dark cloud. How can using transit possibly help our air quality?

While the black cloud coming from a bus may seem dirty, the low-sulfur diesel used in the RTC bus fleet is much less harmful than the byproducts released by gasoline engines. With only seven passengers on a bus, it is producing less harmful pollutants than if each person drove their own vehicle. In addition, the RTC is in the process of rolling out an entire new fleet of buses and many of those will be cleaner running, hybrid diesel/electric vehicles. The RTC has also recently acquired several buses which operate on Compressed Natural Gas (CNG). These buses produce nearly 90 precent less emissions than those operating on diesel fuel and while these buses operate like any other, you will recognize them by the tanks which are on each bus top.

What do I do if I left something on the bus?

If you have left an item on a bus, contact RTC Customer Service at (702) 228-7433 and provide the information below.

1. Route number of the bus you were riding and bus number, if possible;
2. Date and time you lost the item; and
3. A detailed description of the item.

• If your item has been found and the Customer Service Representative has established that you are the owner of the item, you will be provided with a reference number.
• Items may be claimed at the Lost and Found office between the hours of 7:00 a.m. and 5:30 p.m. weekdays. This office is located at the South Strip Transfer Terminal, 6675 South Gilespie Street. Please be prepared to show a picture ID and the reference number provided to you by Customer Service.
• Purses, wallets and medication are given special consideration and an attempt will be made to contact the coach operator immediately. All other items must wait for daily processing.
• Items are held for 15 days.

NOTE - RTC is not responsible for any items left on the buses.

Are there cameras on the buses?

Yes, every fixed-route bus is equipped with cameras.

Why isn't there a route near my house?

Routes are developed based upon customer requests and available funding. Since its inception in 1993, the RTC has grown from 21 routes to 36 routes. Like all resources in Southern Nevada, the RTC is faced with the tremendous growth in the community. If you would like to request a new route, contact RTC Customer Service at (702) 228-RIDE (7433).

How do I get information on special event services?

You can ask an RTC Customer Service Representative at (702) 228-RIDE (7433) or check the RTC Web site home page for the latest information.

Where do I call to make a comment or suggestion?

Call RTC Customer Service at (702) 228-RIDE (7433) or visit the contact us section of this web site.

Where can I buy a Transit Guide?

The new transit guide can be purchased at RTC locations such as the South Strip Transit Terminal or the Downtown Transportation Center. The Transit Guide can also be purchased at shopping centers, schools and libraries around town. You can find a complete list of locations on our Transit Guide Vendor Locations page.